Are you not satisfied with our product and would like to get your money back? You’re eligible for a refund if you meet the following conditions:
1. Purchase method: You have bought the product via our self-service.
2. We can verify that the proxy is not connecting.
3. Refund window: You requested the refund within 14 days of the first purchase date.
4. You haven’t used a free trial for the purchase.
5. You requested a refund for the first purchase within a specific service type, however, not for later payments with that particular type.
6. You haven't purchased an Enterprise plan for any product.
7. You have not used more than 20% of your plan’s data traffic or 1 GB, whichever is reached first.
NOTE: Proxy Cake reserves the right to modify and update this policy at its sole discretion at any time, for any or no reason, and without notice or liability.
